Head of Patient Operations & CX Transformation

Head of Patient Operations & CX Transformation

Currently, we have an excellent opportunity for an experienced operational leader to join a growing healthcare organisation and help shape the future of patient experience and service delivery across children and young people’s healthcare.

This is a key leadership position focused on improving operational performance, optimising patient pathways and delivering meaningful improvements to the experience of children, young people and their families.

Salary: Competitive

Position: Head of Patient Operations & CX Transformation

Hours: Full-time

Setting: Healthcare / Operations

Location: Hybrid / UK

Your key responsibilities will be;

• Lead improvements across patient pathways and operational performance.
• Drive patient journey optimisation across children and young people’s services.
• Develop and deliver customer experience improvement strategies.
• Lead operational transformation and service improvement programmes.
• Work collaboratively across clinical, operational and support functions.
• Use insight and data to identify opportunities for improvement.
• Support continued growth and development of the organisation.

For this role, we’re looking for someone who has;

• Proven experience leading healthcare operations and service improvement.
• Strong experience delivering transformation programmes within growing organisations.
• A track record of improving patient or customer experience.
• Experience leading complex change across multiple teams.
• Excellent leadership, communication and stakeholder management skills.

What can Athona offer you?

• Experts in healthcare offering a professional and supportive service.
• Nationwide vacancies across NHS, charities and private healthcare.
• Support from start to finish, including negotiations and onboarding.
• Overseas support for candidates unfamiliar with the UK.
• A supportive team invested in your career aspirations.
• Continued support beyond placement to ensure long-term satisfaction.

Interested? Simply apply above today to explore this excellent leadership opportunity and make a real difference to patient experience every day.

If you are interested in learning more about this role or any other opportunities through Athona, get in touch with Lewis on 01277 245909 or email permanent@athona.com.